SHIPPING & HANDLING
Our shipping services include extra packaging to keep your sauna in perfect condition when it arrives at your door. Our packaging has the normal cardboard and styrofoam packing materials in addition to corner protectors inside the packaging. We also reinforce the shipping pallet using top grade lumber to crate each and every unit into safely moving cargo.
Notify Prior to Delivery
We provide a notification service to each customer when the unit has left our ware house via phone and we will also contact you prior to the actual delivery in order to schedule the delivery window with you to ensure you are there when the shipment arrives. This ensures you are there to inspect the unit and to accept the delivery. The shipping company will not show up at your home unexpected.
When your sauna is delivered, the purchaser of the unit must be present for the delivery. The purchaser is required to inspect the packaging for damage, torn boxes, or holes in any of the packaging. Do not sign the delivery receipt until you are 100% sure that the product you received is in good condition. Damage that is noted will be covered by our warranty policy. Damages that are reported later with no exemptions on the delivery receipt will not be covered. The packages must be opened within 3 days of receiving them to ensure the product is in good condition. If damage is found internally with no damage to the outside of the box, call us right away to report the issue. Any type of internal damage must be reported within 3 business days of delivery in order to be covered.
RETURN & EXCHANGE POLICY
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